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Our store will be closed Tuesday 10/19 & Wednesday 10/20 for team education. We will re-open Thursday for normal hours. 

COVID-19 Updates & FAQs

September 15, 2020

We have reopened our store to the public. To ensure the wellness and safety of our team and customers, we have implemented an intense cleaning schedule to sanitize products and commonly touched surfaces. We are strictly enforcing the following rules: 

  1. Masks are required.

  2. Please do not enter our building if you are not feeling well, have cared for someone ill, or have not satisfied the quarantine guidelines set forth by the state of Connecticut and CDC. 

  3. Please use hand sanitizer provided upon entering the store.

  4. Gloves are required for all test rides. 

  5. Be kind to our team. 

2. Are you open? / What are your hours? / Can I come by today?

Yes, we are open. We are open everyday from 12PM - 5PM EXCEPT WEDNESDAYS. Wednesdays we are closed. You can come by any day, other than Wednesday, between 12PM & 5PM.

3. Can I drop my bike off for service?

Yes, you can drop your bike off to us any day EXCEPT WEDNESDAY from 12PM - 5PM.  

4. How much will it cost to service my bike?

We don't know. We need to have your bike in front of us to be able to provide this information. Without one of our Mechanics assessing your bike we have no idea what is truly going on with it. THIS IS VERY IMPORTANT. All assessments are free, but are required for us to provide you an estimated cost. When you come in, we will put your bike on the stand and a Mechanic will run through it, communicate a plan of action and the estimated cost. We will also pass along your appointment date. 

5. How far out is your service schedule?

We are currently about one week out for any scheduled service. Quick adjustments and flat fixes are items we can take care of on the spot. If you need a brake adjusted, your shifting is going haywire, or you can’t get your tube/tire to stay inflated, come by and we’ll be happy to help.

6. Do you have bikes available? / Do you have X bike available at your store? 

There is a worldwide bicycle shortage. Therefore, we have inventory, but are limited with what we can get. All bike shops are faced with this obstacle at the moment. There is less of a choice for your dream bike and preferred color and more of a trend to consider what is available. We have both new and used options, but have very little within the entry-level price point categories. Again, this is a world-wide, industry-wide challenge. Your best bet is to come to the shop, view our inventory and purchase something if it is available. While we have placed orders with our manufacturers, delivery dates are delayed and a bit uncertain for our backorders.

If you are on our waiting list, please note that we are working our way down the list. We have had an overwhelming interest in people requesting to be added to the waitlist. For this reason, it may take a little longer for us to reach out, but we promise we will as soon as we have a bike for you.

7. My bike is in for repairs. Is it ready yet? 

If you have not received a call from one of our Mechanics, your bike is not ready yet. The date we provide you for service is the date our Mechanic will put your bike on the stand to complete the work. This means that your bicycle will be completed by the end of business that day, as long as you receive a call from one of our Mechanics. Sometimes we run into obstacles or additional requirements that require more time than estimated (unforeseen repairs, backordered parts, etc.). 

8. Are you renting bikes? 

No, we are not renting bicycles at this time. Stay tuned on our social pages for updates.

9. I scheduled my bike for service, but noted that I would bring it in closer to my appointment. When should I bring my bike by?

We recommend that you provide your bicycle to us 2-3 days prior to your appointment. This allows us to further assess the bike (especially if you’ve been riding it since we last assessed it) and order any parts / amend the appointment slot as necessary. We will provide this date to you upon scheduling your appointment and try to call our customers a day before we’d like the bicycle dropped off to us as well.

Please be sure to check our social media and website for updates as we go. We appreciate those who read this as it should answer a majority of the questions we receive in-person and on our message machine on a daily basis. 

We look forward to seeing you when you next stop in!

June 9, 2020

We are so fortunate to have been so loved and supported by our cycling community and so many new faces we're meeting through COVID-19. We have been busier than ever since C-19 hit our local doorstep. For that reason, please pay close attention to the details below. These should answer many of the questions we're receiving calls for. We've been having a hard time keeping up with the phones and messages due to the volume of customers we're helping on-site each day. It is not our intention to miss getting back to anyone. We are doing the best we can and working long days. Our staff is here before 12PM each day and well-after 5PM each evening. 

1. Are we allowed in the store? / When will be allowed in the store? / What is your business process? 

No, we are doing all business outside for the safety of our team and to maintain an open-air environment. We do not know when we will allow customers back in the store, but stay tuned here for updates. We welcome everyone to still shop with us. All business will be handled in the front parking lot. We will bring anything you are looking for out to you from inside the store. We will also handle all on-the-spot service work by taking your bike into the store, after a C-19 wash, and completing your request. 

2. Are you open? / What are your hours? / Can I come by today?

Yes, we are open. We are open everyday from 12PM - 5PM EXCEPT WEDNESDAYS. Wednesdays we are closed. You can come by any day, other than Wednesday, between 12PM & 5PM.

3. Can I drop my bike off for service?

Yes, you can drop your bike off to us any day EXCEPT WEDNESDAY from 12PM - 5PM.  

4. How much will it cost to service my bike?

We don't know. We need to have your bike in front of us to be able to provide this information. Without one of our Mechanics assessing your bike we have no idea what is truly going on with it. THIS IS VERY IMPORTANT. All assessments are free, but are required for us to provide you an estimated cost. We will call you during the evening of the day you drop your bike off with us to provide our recommended service plan and an estimated cost.

5. How far out is your service schedule?

Like many other bike shops, we are out 2-3 weeks for service. Currently, we are scheduling into the last week of June. With that said, we have very talented Mechanics as part of our team. They are working long days to try and get us ahead. However, it is our goal to remain transparent and not over-promise what we realistically can achieve. Under-promise and over-deliver, always.

6. Do you have bikes available? / Do you have X bike available at your store? 

There is a worldwide bicycle shortage. Therefore, we have inventory, but are limited with what we can get. All bike shops are faced with this obstacle at the moment. There is less of a choice for your dream bike and preferred color and more of a trend to consider what is available. We have both new and used options, but have very little within the entry-level price point categories. Again, this is a world-wide, industry-wide challenge. Your best bet is to come to the shop, view our inventory and purchase something if it is available. While we have placed orders with our manufacturers, delivery dates are delayed and a bit uncertain for our backorders.

7. My bike is in for repairs. Is it ready yet? 

If you have not received a call from one of our Mechanics, your bike is not ready yet. The date we provide you for service is the date our Mechanic will put your bike on the stand to complete the work. This means that your bicycle will be completed by the end of business that day, as long as you receive a call from one of our Mechanics. Sometimes we run into obstacles or additional requirements that require more time than estimated (unforeseen repairs, backordered parts, etc.). 

8. Are you renting bikes? 

No, we are not renting bicycles at this time. Stay tuned on our social pages for updates.

9. I scheduled my bike for service, but noted that I would bring it in closer to my appointment. When should I bring my bike by?

We recommend that you provide your bicycle to us 2-3 days prior to your appointment. This allows us to further assess the bike (especially if you’ve been riding it since we last assessed it) and order any parts / amend the appointment slot as necessary. We will provide this date to you upon scheduling your appointment and try to call our customers a day before we’d like the bicycle dropped off to us as well.

Please be sure to check our social media and website for updates as we go. We appreciate those who read this as it should answer a majority of the questions we receive in-person and on our message machine on a daily basis. 

… Now, get out, have fun, and ride your bike!